Frequently Asked Questions

1. How do I place an order?

Simply find the item you love, click "Add to Cart," and follow the easy checkout steps. No account needed!

2. Can I order by phone?

At this time, we only accept online orders. If you need help, you can email us and we'll guide you step-by-step.

3. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Shop Pay, and Google Pay.

4. How long does shipping take?

Most orders ship within 1–7 business days. You'll receive tracking information once your package is on the way.

5. Do you offer free shipping?

Yes! We offer free shipping on all orders.

6. Do you ship to my area?

We currently ship worldwide. Some larger items may have shipping restrictions — you’ll be notified at checkout if so.

7. What if I have trouble checking out?

No worries! You can contact us at seniorfirstus@gmail.com and we’ll be happy to help.

8. What is your return policy?

If you're not happy with your purchase, you can return unused items within 30 days for a full refund. Please contact us first for return instructions.

9. How do I get my 25% off welcome discount?

Simply sign up for our email list to get your first 10% off, and then use the code WELCOME15 at checkout for an additional 15% off!

10. Is my information safe on your website?

Absolutely. Our site uses secure, encrypted technology to keep your information private and protected.